What We Teach

At Turpin Communication, our sole focus is improving business communication so that business gets done. We work closely with our clients to develop and deliver training and coaching that enables employees to succeed in whatever situation they face.

While a particular engagement may focus on a specific business goal – closing a deal, making a decision, or gaining alignment – all our programs are designed to help people be more comfortable, authentic, effective, and confident communicators.

Types of Business Communication Skills We Teach

Business Presentations

Business Presentations

Business presentations have more in common with conversations than they do with speeches. Yet, much of the training that’s out there focuses on speechmaking. The primary purpose of our training for business presenters is to reframe presentations as Orderly Conversations.

Skillful presenters create the conditions for a productive exchange of ideas that lead to business results being achieved. Therefore, each of our workshops is designed to help business communicators – whether standing or seated, in face-to-face, virtual, or hybrid settings – engage listeners in a fruitful, efficient, results-oriented conversation.

Communication is a fundamental skill, yet many college graduates lack the experience and skill to meet expectations. Our fundamental-level training options lay a solid foundation for novice presenters.

When it comes to business presentations, experience doesn’t necessarily lead to success. Old habits and well-intended – but not-very-helpful – feedback from managers can often get in the way of effectiveness. In our Mastery-level workshops we set presenters on a better path.

What makes a presenter successful in face-to-face situations doesn’t necessarily make them successful in the virtual environment. Our virtual training helps presenters transfer their existing skill set to the online world.

Group dynamics become more complex when some people are meeting face-to-face, and others are logged in virtually. Who’s where has a dramatic impact and increases the likelihood of someone feeling left out. We understand this dynamic and increase people’s awareness for how to proceed so that everyone feels part of the conversation.

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Meeting Facilitation

Our training for meeting facilitators helps people lead meetings that get business done. Our workshops are built on the notion that meetings are Orderly Conversations that need to be planned and facilitated well. This also means that your meeting culture must be cultivated to ensure that the meeting process is cordial and that everyone feels their contributions are welcomed and respected. When meetings are facilitated well, attendees contribute, decisions are made, and business moves forward.

Communication is a fundamental skill, yet many college graduates lack the experience and skill to meet expectations. Our fundamental-level training options lay a solid foundation for novice employees.

Experience doesn’t necessarily lead to effectiveness when it comes to facilitating meetings. Old habits and well-intended, not-very-helpful feedback from managers can often get in the way of success. In our Mastery-level workshops we set meeting facilitators on a new path.

What makes a meeting facilitator successful in face-to-face situations doesn’t necessarily make for a success in the virtual environment. Our virtual training helps people transfer their existing skill set to the online world.

Group dynamics become more complex when some people are meeting face-to-face, and others are logged in virtually. Who’s where has a dramatic impact and increases the likelihood of someone feeling left out. We increase people’s awareness for how to proceed so that everyone feels part of the conversation.

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Training & Facilitation

Our training for trainers builds the skills for three types of trainers: (1) Talent Developers (2) “Accidental Trainers,” and (3) Subject Matter Experts (SMEs). All these learning & development professionals need to expertly present information and facilitate adult learning. In any training situation, the business is paying for business results. Therefore, all training must be delivered with a focus on relevance and efficiency. We help trainers do just that.

When your training takes place in a traditional classroom, our work focuses on helping your trainers be more effective and efficient to ensure that what’s said is learned and applied on the job.

When your training takes place in a virtual classroom, our work focuses on helping your trainers transfer their face-to-face skills to the virtual platform they use.

More and more, training is being conducted in Active Learning Classrooms where on-demand learning is followed by interactive, high-tech, hands-on practice. We were pioneers in the Active Learning Classroom, and we help trainers find their own comfort in rooms that have no front.

Our certification program is designed to help professional trainers adopt and teach The Orderly Conversation methodology. This solution creates a scalable, cost-effective way to bring the business benefits of more effective communication to your enterprise or clients.

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Sales Communication

Closing B2B deals requires a combination of artistry and skill. It’s not enough to present your organization’s offerings and hope for the best. Relationships need to be developed and nurtured over time. This requires excellent listening and a genuine, honest, and open approach that gains trust and credibility. Our training for salespeople provides each person with the personal attention they need to build upon their strengths and succeed.

Closing deals requires appropriately persuasive communication and it often involves a team. Our training for sales presenters can be positioned as the next step in your sales training process or as a way for seasoned professionals to polish their existing skills.

Sales meetings are different from sales presentations in that they are more interactive, less focused on visuals, and require the salesperson to manage the twists and turns of the conversation however it unfolds. Some like this fluidity, others do not. We help each type of salesperson build on their strengths regardless of their comfort level with talkative buyers.

Sales teams are often comprised of individuals with strong personalities. This has, no doubt, served each team member well throughout their careers. However, if not put in check, this can cause problems if roles aren’t clearly defined and boundaries set before team presentations begin. Our training helps teams function like a well-oiled machine in front of B2B clients.

Most sales managers have accountability on two levels. They have their own sales responsibilities, and they also have to coach team members on their selling and communication skills. Our Manager Support Program develops the skills that sales managers need to succeed on both levels.

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Leadership Communication

Communication is an essential leadership skill. Clear and persuasive communicators can motivate, guide, instruct, and inspire others to take action. These are skills that can be learned and cultivated over time. Whether we’re working with C-suite executives, functional leaders, or emerging leaders, our leadership communication programs build the skills that help employees exceed expectations, inspire others, advance careers, and fill leadership pipelines.

Everything a leader says (or doesn’t), and how they say it, is scrutinized by internal and external stakeholders. We help leaders and executives grow their self-awareness so that they can take control over their communication.

We help executives and leaders understand their own unique professional brand. By increasing their awareness of how they are perceived by others, we ensure that the result of their communication matches their intentions.

Sometimes attending a group workshop isn’t feasible or appropriate. Our executive coaching provides unequalled one-on-one private coaching to help leaders meet their goals.

Leadership communication isn’t limited to those at the top of the organization. Communication is an essential skill that must be developed over time. When we work with emerging leaders, we plant the seeds for a lifetime of continuous growth and career advancement.

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Team Collaboration

When functional teams participate in Turpin workshops, individual members enjoy a host of secondary benefits beyond greater comfort with their own communication skills. These include having a shared vocabulary and a common tool kit for more efficient teamwork. Because they offer feedback to each other in class, they learn how to offer supportive and non-threatening input, which is helpful during future collaborations. We often hear that teams “Turpinize” their communication after attending a Turpin workshop.

Teamwork is one of the skills named as being critical to the future of work. This is why we encourage functional teams to attend training together. When they do, they experience teamwork-in-action as a side benefit of the training.

Establishing team expectations, nurturing relationships, providing equitable opportunities to be seen and heard. These concepts need to be managed intentionally when teams are dispersed geographically. Our training provides the insight for teams to work well together, even when they are remote.

Showing up as a well-oiled machine is critical for business success. However, many teams lack an agreed-upon approach. They may be unclear on their goals and waste time. Strong egos are often involved.  Our clients know us for respectfully transforming even the most difficult teams.

Managers play a pivotal role in team success. Our Manager Support Program provides them with the skills they need to provide continuous coaching for ongoing team development.

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Technical Communication

Highly technical people face a particularly challenging task when presenting information to people who are less knowledgeable than they are. What made them successful experts does not necessarily make them expert communicators. We understand this and work with them to (a) narrow their focus, (b) explain what the data means rather than what the data is, and (c) present only the data others need to make a decision or learn a new skill.

Technical people must sift through complex data and simplify it for others. The expert’s task is to help their audience understand what data means within the business context. We help technical people make this difficult shift in perspective.

Busy leaders don’t need or want data. They have technical people who handle that. Instead, technical experts need to guide leaders to understand how to think about the data, so they can make critical business decisions based upon it. We help technical people do that.

Technical experts often struggle in meetings when they are asked to share their expertise. Paring information down into understandable bite-sized information is only part of the struggle. They also need to ask good questions, listen well, connect dots, and confirm understanding. Our training helps experts do that well

Subject Matter Experts (SMEs) bring depth of experience, credibility, and relevance to the training room. However, SMEs are not, in most cases, experts in facilitation. We recognize this and help SMEs facilitate adult learning so that what they teach can be applied back on the job.

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