Facilitation Training for New and “Accidental” Trainers

Fundamental skills for facilitating adult learning

People in managerial roles often make lateral moves into corporate L&D. The problem is – they’re not trainers. They may not understand the intricacies of adult learning or how to facilitate learning in a way that resonates with learners for
maximum effectiveness and retention.

We all know that training is more than giving a presentation. Set your new and accidental trainers up for success. This interactive workshop builds the skills participants need to facilitate adult learning. We cover how to effectively present content, facilitate group discussions, set up and debrief exercises, and provide constructive learner feedback.

All Turpin Workshops are highly customized to your organization's and employees' specific goals
and challenges and can be delivered on-site or virtually.

Experience Level

accidental trainer

Low to High


Duration: 3 day
Maximum Enrollment: 8
Number of Instructors: 2
Location: Client Site

Degree of Coaching

High: personal coaching occurs both in the classroom and in private video review after every in-class exercise

Intended For

Trainers new to the industry or experienced “accidental” trainers needing to polish or formalize their skills

Facilitation Training for New and “Accidental” Trainers

Fundamental skills for facilitating adult learning

Throughout the class, participants apply the principles of The Orderly Conversation® to their own real-life training content.

Successful participants will learn to

  • Engage learners in a productive conversation and create the conditions for fruitful learning
  • Frame the training with clear expectations and learning objectives so that learners understand why they should participate and how it applies to the work they do
  • Deliver visual aids effectively (even content prepared by others)
  • Be concise
  • Listen effectively to connect dots and identify common themes
  • Take advantage of the power of story
  • Encourage and control discussions
  • Work with co-trainers
  • Manage difficult people and situations
  • Set up and debrief learning activities
  • Provide productive learner feedback using the Turpin Communication SORT Coaching Model (Self-assessment, Observation, Recommendation, Tied back to goal)

accidental trainer

Attendees receive a copy of The Orderly Conversation: Business Presentations Redefined

“I was impressed with how much I took away from that class regarding my presentation and preparation skills. It has left a lasting impression on me, and I tote around your Orderly Conversation Field Guide in my laptop bag to refresh facilitation techniques before classes or seminars. Thank you for the valuable learning experience!” Cameron L., Northwestern University

Additional Post-Workshop Skill-Reinforcement Options

In addition to the skill-reinforcement resources included in eCoach, consider these options:

Manager Support Program: Managers play a critical role in helping employees apply what they learn in class to the situations they face outside of it. To help managers support the learning, and when appropriate to do so, we provide guidance for setting expectations prior to the workshop and for providing support after.

Dress Rehearsal Coaching: To help workshop participants succeed, especially when the stakes are high, consider adding post-workshop coaching. These sessions (usually conducted virtually and treated like a dress rehearsal) are an excellent way to prepare for the next big presentation. Individuals always work with one of the instructors from their workshop to ensure continuity and mutual trust. Additional fees apply.

Facilitating Learning in the Virtual Environment: If your trainers deliver portions of their training content virtually, consider adding a virtual session after the face-to-face workshop. Building off what has come before, participants deliver another portion of their training – working on being easy to follow in the virtual space, setting up and debriefing virtual activities, managing the complexities of virtual and hybrid discussions, and using the camera effectively.

Communication Training Yields Business Results

We believe that business communication training must focus on business results: making work easier, employees more successful, workplaces more cooperative, and goals more attainable.

Getting Business Done and Growing Leadership Capability: Everything we do is designed to help people get business done and grow their capabilities. While a particular workshop may focus on a specific business goal—closing a deal, making a decision, learning something new, or gaining alignment—every workshop is designed to help the participants be more comfortable, effective, and confident communicators. When employees communicate more effectively, leadership capability increases and careers advance. This brings positive results to your team and company.

Private Coaching and Video Review: Capturing learners on video as they work on their real-life content, which is followed by private video playback and coaching, is an essential element of this training. It helps workshop participants understand their natural strengths (and weaknesses). As they grow their self-awareness, they can apply what they learn in class to the variety of situations they face outside of it.

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