Business Communication. Untangled.

The Turpin Standard of Communication Training

Our History

Turpin Communication was created in 1992 to provide the best business communication skills training available. We are a team of curious, empathetic realists dedicated to the idea that effective, efficient workday communication is possible for everyone.

We build relationships with clients on a foundation of transparency, trust, responsiveness, and respect. In the training room, we are tireless in our desire to understand the unique challenge each learner faces and find the most straightforward, practical path to improvement.

Our Approach

We redefine Business Presentations as Orderly Conversations ®

Our work with presenters, facilitators, and trainers always begins with a clear definition of the process they are setting out to improve. Here’s how we define a business presentation.

 

Orderly Conversation

Noun:
A fundamental form of business communication that takes place between people using spoken words and visual support in a face-to-face or virtual environment. The purpose of such a conversation is to share information, ideas, and recommendations to reach a business goal—mutual understanding or agreement, for example. Such conversations are led by one person or a team whose purpose is to achieve the goal while keeping the interaction efficient and relevant to all, i.e., orderly.

Antonyms:
speeches, TED talks, performances

What does this redefinition mean in practice?

Instead of defining success as a “perfect presentation” or “wowing the audience”

Define success as a fruitful, efficient interaction that gets the work of the presentation done.

Instead of preparing by scripting, memorizing, and rehearsing

Prepare by anticipating the conversation you want to have. After gathering the information you’re going to present, frame it for context, clarity, and relevance for listeners.

Instead of creating slides by following the rules of good design

 Create slides that will be useful to you and your listeners.

Instead of delivering your presentation as a performance

 Initiate and manage a genuine conversation.

Instead of treating your slides as a second channel of communication, assuming “they can read”

Bring slides into the conversation. Talk about what they are and what they mean. Tell listeners where they should look and what they should see.

Instead of treating questions and comments from listeners as interruptions to be controlled

 Welcome questions and comments and use them to advance and focus the conversation.

The Orderly Conversation is at the heart of all we do.
Check out our book about it.

Our Team

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President & Founder

Dale Ludwig has a Ph.D. in Communication and, prior to Turpin, taught at the University of Illinois at Urbana-Champaign. He founded Turpin Communication in 1992 with the mission of providing the best presentation and facilitation skills training available. Since then, he has worked to do just that. In addition to being one of Turpin’s lead instructors, Dale is our Chief Learning Architect when tailoring learning engagements for our clients and holds a Bates ExPI™ (Executive Presence Index) coaching certification. Dale is a frequent blogger and the co-author of two books, The Orderly Conversation: Business Presentations Redefined and Effective SMEs: A Trainer’s Guide to Helping Subject Matter Experts Facilitate Learning, both written with Greg Owen-Boger.

Dale Ludwig

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EVP, Learning and Business Development

Greg Owen-Boger has been with Turpin Communication since 1995, first as a cameraman, then instructor, account manager, and now EVP of Learning and Business Development. Schooled in management and the performing arts, Greg brings a diverse set of skills and experiences to the organization. Greg is one of Turpin’s facilitators and coaches and holds a Bates ExPI™ (Executive Presence Index) coaching certification. When he’s not with clients, he manages the day-to-day operations of the company. Greg is an active member of the Association for Talent Development (ATD) and was the 2015 President of ATD, Chicagoland Chapter. He is a popular speaker, frequent blogger, and the co-author of two books, The Orderly Conversation: Business Presentations Redefined and Effective SMEs: A Trainer’s Guide for Helping Subject Matter Experts Facilitate Learning, both written with Dale Ludwig.

Greg Owen-Boger

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Facilitator/Coach

Mary Clare is an experienced learning and development professional with a strong background in instructional design, facilitation, and coaching as well as adult learning strategy. She started working for Turpin in 1996. After a few years, she took a break for about a decade to explore other opportunities. Now she is back as a coach. While on hiatus from Turpin, she worked as the Global Director of L&D for a multinational data/information company. Her responsibilities included executive and leadership programs, continuous performance, and professional and functional training to help drive the organization’s strategy. Mary Clare also holds a Bates ExPI™ (Executive Presence Index) coaching certification.

Mary Clare Healy

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Facilitator/Coach

Dana Peters has spent the past 22 years in leadership roles, implementing strategic plans and leading solution-based sales, service, and business development initiatives. After participating in one of Turpin’s public workshops, she became a huge fan of our approach to presentation and facilitation skills training. So much so, she decided to join the team. Dana is our in-house virtual delivery expert. She is also a certified Bates ExPI™ (Executive Presence Index) coach. In addition to her work at Turpin, Dana owns her own business, Mondo Learning Solutions, and also served on the board for the Southeastern Wisconsin Chapter of the Association for Talent Development. In her previous life, Dana spent 15 years in the credit union industry as the Executive Vice President of a mid-sized credit union in Milwaukee. She holds a BA in Psychology and Sociology from St. Ambrose University.

Dana Peters

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Coach/Workshop Coordinator

Sarah Stocker graduated from Bowling Green State University with a BA in Communication. After college, she worked as a stage manager for various theatres in Ohio. After moving to Chicago, she worked as a contractor for several Chicago companies, first stage managing corporate theatre productions and then as a project and logistics coordinator for customized training seminars. She came to Turpin in 2005 as a camera operator, then progressed to her Workshop Coordinator and Coach roles. In addition, Sarah supports the operations, sales, and marketing functions at Turpin, and she is instrumental in the management of eCoach, our blended learning platform.

Sarah Stocker

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Facilitator/Coach

Milena Palandech started her career more than twenty years ago as a facilitator for a company that specialized in classroom-based communication skills training. When training started moving online, she went to work for one of the largest eLearning companies, where she helped corporations develop online courses for their employees. Over the years, she has held roles in L&D, sales, sales management, and operations. She is a coach for Turpin workshops and is often called upon for executive coaching.

Milena Palandech

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Facilitator/Coach

Barbara Egel is an experienced trainer and presenter who has worked in a variety of fields, from qualitative consumer research to high-level communication strategy consulting. In each of her roles, Barbara has specialized in helping people get comfortable in situations that, at least at first, are uncomfortable. Her strengths lie in asking the right questions to lead learners to their own solutions and in spotlighting the connections between granular communication decisions and their large strategic outcomes. Barbara is also on the faculty at Northwestern University, where she teaches Design Thinking and Communication, a required course for engineering undergraduates. At Turpin Communication, Barbara is a workshop coach and was the developmental editor of The Orderly Conversation.

Barbara Egel

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Facilitator/Coach

Blaine Rada worked as a corporate trainer in the mortgage industry for 20 years. At Turpin, he coaches individuals to be more effective communicators, and he believes all communication, whether it is written, spoken, or in an online environment, begins with proper context setting. Blaine was named “America’s Greatest Thinker” by winning The Great American Think-Off, a national philosophy competition. He holds a Certificate in Distance Education from Indiana University and has achieved the highest earned designation in the speaking industry, the Certified Speaking Professional (CSP) from the National Speakers Association.

Blaine Rada, CSP

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Operations Manager

Kevin Vogelsang graduated from Governors State University with a BA in Mathematics. While attending college, and for a time after, he managed restaurants. After learning that restaurant work was not the career for him, Kevin joined the Turpin team in 2016. With Kevin’s can-do attitude, he wears many hats at Turpin. He manages the office and workshop logistics, keeps the books, researches and implements SEO strategies, and runs the camera for some of our more complex workshops. Generally, Kevin ensures that the lights stay on and nothing is overlooked in the operations of our fast-paced business.

Kevin Vogelsang

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