The Virtual Subject Matter Expert

Advanced skills for delivering training online

Your Subject Matter Experts (SMEs) are often called upon to do things outside their comfort zone and abilities. Facilitating online training is one example. Facilitating training requires knowledge of adult learning theory and experience in presenting information in a way that resonates with learners. Training in a virtual environment has added complexities such as keeping learners engaged, being able to read the virtual room, and effectively using online tools.

This series of virtual training sessions are designed to help Subject Matter Experts (SMEs) understand their dual roles in the virtual training environment: expert and facilitator of learning. While working on real-life training content, participants will
practice presenting content, facilitating group discussions, and setting up and debriefing exercises to make their
training engaging, effective, and meaningful.

All Turpin Workshops are highly customized to your organization's and employees' specific goals
and challenges and can be delivered on-site or virtually.

Experience Level

Medium to High

Overview

Duration: 5 3-hour sessions
Maximum Enrollment: 6
Number of Instructors: 2
Location: Client’s virtual platform or Turpin’s Zoom

Degree of Coaching

High: Coaching occurs in the main classroom, private video-review coaching takes place in a virtual breakout room and follows most in-class exercises

Intended For

Subject Matter Experts (SMEs) asked to deliver training in the virtual environment

The Virtual Subject Matter Expert

Advanced skills for delivering training online

Throughout this series of virtual sessions and on-demand modules, participants apply the principles of The Orderly Conversation® to their own real-life virtual training content.

Participants will learn to

Understand their dual role as experts and as facilitators of learning
Engage attendees in a comfortable, flexible learning conversation
Manage nervousness and gain self-awareness
Frame the training using a simple strategy so that learners understand direction, purpose, context, and why they should participate
Be clear and concise
Create (or modify existing) visual aids to support key messages
Deliver visuals effectively and manage learner focus
Weave in stories to enhance engagement
Think on their feet and facilitate fruitful interactions with attendees
Use virtual tools, including video, to enhance learning and maximize engagement
Bring out reluctant or disengaged learners
Set up, run, and debrief learning activities
Lean on a host to manage technology on the back end

Additional Post-Workshop Skill-Reinforcement Option

In addition to the skill-reinforcement resources included in eCoach, consider these options:

Manager Support Program: Managers play a critical role in helping employees apply what they learn in class to the situations they face outside of it. To help managers support the learning, and when appropriate to do so, we provide guidance for setting expectations prior to the workshop and for providing support after.

Dress Rehearsal Coaching: To help workshop participants succeed, especially when the stakes are high, consider adding post-workshop coaching. These sessions (conducted virtually and treated like a dress rehearsal) are an excellent way to prepare for the next big training session. Individuals always work with one of the instructors from their workshop to ensure continuity and mutual trust. Additional fees apply.

Communication Training Yields Business Results

We believe that business communication training must focus on business results: making work easier, employees more successful, workplaces more cooperative, and goals more attainable.

Getting Business Done and Growing Leadership Capability: Everything we do is designed to help people get business done and grow their capabilities. While a particular workshop may focus on a specific business goal—closing a deal, making a decision, learning something new, or gaining alignment—every workshop is designed to help the participants be more comfortable, effective, and confident communicators. When employees communicate more effectively, leadership capability increases and careers advance. This brings positive results to your team and company.