Coaching Your SMEs to Facilitate Learning


Techniques for improving SME-led training

how to coach smes

This mastery-level interactive workshop for Talent Development professionals builds the skills necessary for coaching Subject Matter Experts (SMEs) to facilitate adult learning.

This workshop is based on the book, Effective SMEs: A Trainer’s Guide for Helping Subject Matter Experts Facilitate Learning, which was co-authored by Dale Ludwig and Greg Owen-Boger, Turpin’s leadership team.

Experience Level

how to coach smes

Low to High

Overview

Duration: 2 days
Maximum Enrollment: 6
Number of Instructors: 2
Location: Client Site

Degree of Coaching

High: personal coaching occurs both in the classroom and in private video review after every in-class exercise

Intended For

Talent Development professionals who prepare Subject Matter Experts to deliver training

Coaching Your SMEs to Facilitate Learning

Techniques for improving SME-led training

Throughout this class, as new techniques are introduced, participants will deliver real-life training content and be coached on their performance. In this way, a second layer of coaching takes place as Turpin trainers explain the coaching techniques that they are using.

Participants in this training for trainers program learn how to coach SMEs to

  • Understand their dual role as experts and as facilitators of learning
  • Engage learners in a productive learning conversation
  • Frame the training with clear expectations and learning objectives so that learners understand why they should participate and how it applies to the work they do
  • Create the conditions for a fruitful exchange of ideas and facilitate the learning process
  • Play to their own strengths
  • Deliver visual aids effectively (even content prepared by others)
  • Be clear and concise
  • Encourage and control discussions
  • Weave personal stories into the training
  • Manage difficult people and situations
  • Set up and debrief learning activities
  • Provide productive learner feedback using the Turpin Communication SORT Coaching Model (Self-assessment, Observation, Recommendation, and Tied back to goal)

Communication Training Yields Business Results

We believe that business communication training must focus on business results: making work easier, employees more successful, workplaces more cooperative, and goals more attainable.

Getting Business Done and Growing Leadership Capability: Everything we do is designed to help people get business done and grow their capabilities. While a particular workshop may focus on a specific business goal—closing a deal, making a decision, learning something new, or gaining alignment—every workshop is designed to help the participants be more comfortable, effective, and confident communicators. When employees communicate more effectively, leadership capability increases and careers advance. This brings positive results to your team and company.

Private Coaching and Video Review: Capturing learners on video as they work on their real-life content, which is followed by private video playback and coaching, is an essential element to this training. It helps workshop participants understand their natural strengths (and weaknesses). As they grow their self-awareness, they can apply what they learn in class to the variety of situations they face outside of it.

Get the Conversation Started

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Workshop Tailoring

Turpin will modify the workshop to meet the specific needs of the business and each individual attending.

Skill Reinforcement

eCoach is our skill-reinforcement program. It’s designed to help learners apply what they’ve learned to the situations they face outside of the classroom. Resources vary depending on client needs. Most sessions include a self-assessment and other pre-work, on-demand videos, job aids, class recap letter, personalized coaching snapshots, blog articles, and more.

how to coach smes

how to coach smes

Related Resources


Magazine Article 
Dual Role

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