This is a follow-up to the blog I wrote a few months ago, They Won’t Speak if You Don’t Listen. In that post, I mentioned that...
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Helping Employees Gain Respect by Improving Their Communication
May 14, 2012
As a communication consultant working with presenters, facilitators, and trainers, I have a lot of interesting conversations with business leaders about their employees. The conversations...
read moreThey Won’t Speak if You Don’t Listen
One of the biggest problems facilitators have is very basic: failure to stay in the moment to listen and respond to what people have to...
read moreEngage in the Conversation
March 5, 2012
As you know, if you’ve ever participated in one of our workshops, we talk a lot about the use of engagement skills, eye contact, and...
read morePresentation Baggage
January 30, 2012
Recently I had a lively phone call with a potential client. It was clear that he had done his homework on us and our competitors...
read moreDuring Training: It’s not always about the right answer
June 27, 2011
When we’re working with trainers on their facilitation skills, one of the common issues we see is the trainer’s attempt to get to the “right” answer...
read moreTRUST: It’s Yours to Lose
March 4, 2011
Earlier this week, I was coaching a senior executive on a very high-stakes presentation. He told me he wanted to be perceived as trustworthy. Setting...
read morePracticing Your Presentation is NOT the Way to Go
February 10, 2011
For the past few weeks, I’ve been doing a lot of writing. My writing project is a book for business presenters. It began as a...
read moreThe BEST Way to Start a Presentation
September 15, 2010
QUESTION: According to most public speaking experts, the first 30 seconds of a speech are extremely crucial for the success of a presentation. So, what’s...
read moreFind Your Focus. Be Yourself. Only Better.
April 15, 2010
One of the first questions we ask before a workshop begins is, “If you had to choose one thing to take away from this class,...
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