One of the benefits of defining business presentations as Orderly Conversations® is that we can guide learners’ improvement based on their individual responses to the tensions involved. Fundamentally, this tension is between what’s required to make a presentation an orderly process and what makes it a spontaneous interaction. Let’s break that down. Presentations Require Order ...
read more
If you’re a leader or an aspiring leader, emotional intelligence (EQ) is essential for your success. It helps you build relationships and communicate more effectively with the people you work with. In many ways, your reputation as a leader is built and maintained through meetings. Meetings may be, after all, the only time some people...
read more
A crucial but often neglected part of successful business communication is making it easy for your audience to understand what you are communicating. The use of jargon or acronyms with no explanation is a frequent error that really works against the idea of making it easy. Too often, we assume people will understand us because...
read more
In the post-pandemic world, the communication skills training we deliver takes place in both virtual and face-to-face environments. Surprisingly, as the pandemic wore on, we learned that, in some respects, virtual delivery is preferred. It’s easier to schedule and doesn’t require any travel costs. Face-to-face training still plays its role, of course, because it helps...
read more
If you are a trainer or a SME who delivers training, one of your major responsibilities, and possibly one of your major challenges, is knowing how to use the conversation that takes place during training delivery to meet your learning goals. Some trainers welcome unplanned, spontaneous interaction with learners. Others prefer a more controlled Q&A...
read more
This is an excerpt from Effective SMEs: A Trainer’s Guide for Helping Subject Matter Experts Facilitate Learning.” In this excerpt, Dale Ludwig (Turpin Communication’s Founder) and Greg Owen-Boger (Turpin’s VP) discuss the importance of designing learning to play to the SME’s strengths. Learning conversations do not necessarily follow a logical path from A to B...
read more
This is an excerpt from “Effective SMEs: A Trainer’s Guide for Helping Subject Matter Experts Facilitate Learning.” In this excerpt, Dale Ludwig (Turpin Communication’s Founder) and Greg Owen-Boger (Turpin’s VP) redefine “adult learners” as “busy people at work.” Let’s begin by refining our understanding of business learners. Learning theory tells us that adult learners need...
read more
This is an excerpt from Effective SMEs: A Trainer’s Guide for Helping Subject Matter Experts Facilitate Learning.” In this excerpt Dale Ludwig (Turpin Communication’s Founder) and Greg Owen-Boger (Turpin’s VP) discuss the third of three fundamental principles for success in the training room. Design and Delivery Must Focus on Initiating and Managing the Learning Conversation...
read more
This is an excerpt from “Effective SMEs: A Trainer’s Guide for Helping Subject Matter Experts Facilitate Learning.” In this excerpt Dale Ludwig (Turpin Communication’s Founder) and Greg Owen-Boger (Turpin’s VP) discuss the second of three fundamental principles of success in the training room. Learning Events Succeed on Two Levels: Plan and Process Creating the conditions...
read more
2017 Was a Big Year We celebrated Turpin’s 25th year in business. In case you missed it, Dale wrote 25 Lessons Over 25 Years, which is an excellent read. During the year, we delivered a lot of training and coaching for our long-standing clients as well as a few new ones. Along with that, we reached several...
read more