Want to improve communication skills for yourself or your team?
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Over the weekend, I was having coffee on the deck with our friends, Paul and Olive. We were discussing the week ahead. “I have nothing but meetings lined up next week,” Paul said. “I hate meetings. People show up late. Nothing ever gets done. Decisions aren’t made. And no one does what they’re supposed to...
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Recently we were working with a group of trainers in a facilitation skills training workshop. During a conversation about how they preferred to prepare, one of them, we’ll call him Steve, said, “I hate dry runs, but we do them all the time. It’s a torturous process for me.” As a leader or manager of...
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Some time back, Dale and I were the guest speakers on a webinar. The topic was about how we’ve redefined business presentations as Orderly Conversations. We were talking about the use of eye contact and pausing in order to get yourself engaged in the conversation. When we talk about being engaged as a presenter, we’re talking about...
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As a leader, you expect your employees’ business communication to be effective and efficient. But is it? Too often, it’s not. (I’ve written about the business implications here.) However, it doesn’t have to be that way. To be effective and efficient, business interactions must succeed on two levels. Helping your employees understand this concept is the...
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As a presenter, when you are engaged in the conversation, you are connected to your thoughts and externally focused on the people you are speaking with. If you’ve been in business for any length of time, you know that some presenters are NOT engaged in the process. Not only are their presentations hard to listen...
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Have you ever attended a training event at work that began with the trainer delivering a set of ground rules for the class? If the answer is yes, the rules probably sounded like this. Good morning everyone! Before we get started, let me go over a few ground rules for today’s class. First, and most...
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Congratulations to Dale Ludwig, Turpin Communication’s Founder and President, for winning the Training Industry Readership Award at the Training Industry Conference & Expo in Raleigh, NC on May 10, 2016! The award is for his much-read article, “Let’s Get Serious about Live, Instructor-Led Training,” which was published in the fall 2015 edition of Training Industry...
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In our business presentation workshops, we sometimes do an exercise in which we stretch the length of a pause—way beyond what would ever be comfortable or necessary—in order to show our learners how pausing helps eliminate a variety of presentation habits they want to avoid. We also teach people that in a presentation or meeting...
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Wow! An article written by Dale Ludwig, Turpin Communication’s President and Founder, has been listed in Training Industry’s Top 10 Articles of 2015! The Top 10 list highlights the most-read articles of the year at Training Industry, one of the premier resources in corporate learning & development. According to their website, “By making this list,...
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You’re a detail-oriented person working in a highly technical position. You probably wonder how much detail you should go into when presenting to managers and leaders. You may even have been asked not to go into information overload again. You’re not alone. This is a topic that comes up a lot in our presentation skills...
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