Blog
Business Success Depends on Soft Skills
Over the last several decades, our economy has shifted from one with lots of rote work, whether blue-collar or white-collar, to one in which routine tasks are automated. This means that tasks still dependent on human input are more complex [...]
Earn Trust by Making Your Destination Clear
Do you have that friend or family member who offers you a ride and then doesn’t look at a map or set their GPS app because they’re so sure they know how to get to where they’re going? They may [...]
Being Inclusive When Your Audience Is Unknown To You, Part II
For too long, companies such as ours let it be other people's business to create a more diverse, equitable, and inclusive world. What authority did we, a small boutique training and consulting firm, have when it comes to another organization's [...]
Being Inclusive When Your Audience Is Unknown To You, Part I
For too long, companies such as ours let it be other people's business to create a more diverse, equitable, and inclusive world. What authority did we, a small boutique training and consulting firm, have when it comes to another organization's [...]
Hybrid Meetings: Managing the Focal Point
I write this as pandemic restrictions begin to lift, and companies are finalizing plans to return employees to their physical offices. However, one thing the pandemic has shown is that people can work efficiently from home. A lot of major corporations, including Salesforce, [...]
Dry Runs: The Key to Training Readiness in the Virtual World
In our book, Effective SMEs: A Trainer’s Guide for Helping Subject Matter Experts Facilitate Learning, Dale Ludwig and I encourage trainers (and subject matter experts turned trainers) to conduct a dry run before they deliver their training for the first time. [...]
New Book: The VIRTUAL Orderly Conversation
The year 2020 will be remembered for many things, most of them incredibly sad, frightening, and shocking. In this global context, the frustration we all feel with virtual communication seems like such a small thing. We have to stay at [...]
Greg Celebrates 25 Years with Turpin
July 2020 marks Greg’s 25th year with Turpin Communication! So, it’s time to say congratulations and send out a very big “Thank You” to him. Some perspective: Turpin itself is 28 this year, so it’s easy to assume that Greg has [...]
Leading Remote Teams During Challenging Times
I am writing this article on March 10, 2020. If your organization is like many others, you’re worried about the spread of Coronavirus and what it means to your people and your business. It’s an uncertain, disquieting time for everyone. [...]
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