Want to improve communication skills for yourself or your team?
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Comedian Karen Morgan nailed it with this joke about icebreakers. What she says about an introvert’s reaction to icebreakers (and no doubt most extrovert’s as well) is true. My goal with this article is to focus on the dangers of icebreakers in a business meeting, what people actually need to hear from facilitators as meetings...
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We recently had a multi-phase engagement with a client during which we got to know their culture quite well. As is sometimes the case, the bit of wisdom our learners needed to hear most came from one of their own. “If there isn’t an agenda, it’s not a meeting; it’s a conversation.” I wholeheartedly agree....
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When people participate in Turpin workshops, individual members and teams enjoy a host of secondary benefits beyond greater comfort with their own communication skills. Managers and leaders are often pleasantly surprised by how team meetings become more efficient, leadership skills start to emerge, relationships blossom, and so on. We often hear that teams “Turpinize” their...
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The consulting, medical, and financial services this client sells are not easy for decision-makers, coming from both healthcare and administration points of view, to grasp. The physicians-turned-salespeople needed to make their messages concise, persuasive, and easy to understand for people outside their area of expertise. In this series of Case Studies, we demonstrate how select...
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There’s something missing in the world of sales training, and your organization might be suffering the consequences. Your sales staff has learned about your products and services, they’ve learned to analyze their targets and understand their needs, and they’ve learned about negotiation. But without weaving in top-notch training that builds communication skills, your sales training...
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One of our clients, who is a senior leader in L&D, said to us recently after having had a difficult conversation with a regional manager about a botched training session, “If she can deliver training better than my staff can, then she should. If we aren’t exceptional in the classroom, we should look for different...
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One lasting effect of the pandemic has been an upheaval in people’s expectations of where and how they work. Job-seekers are targeting remote-only positions that give them the freedom to search for employment across the country or even globally and to work from wherever they are. Long-term employees are negotiating with their companies to stay...
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When people participate in Turpin workshops, individual members and teams enjoy a host of secondary benefits beyond greater comfort with their own communication skills. Managers and leaders are often pleasantly surprised by how team meetings become more efficient, leadership skills start to emerge, relationships blossom, and so on. We often hear that teams “Turpinize” their...
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Most “business-y” jobs, whether for-profit or non-profit, involve business presentations. From the bottom of the org chart to somewhere in the middle, most people’s presentations are to their internal teams, customers, or occasionally, to leadership. But what about once you move beyond that middle layer? What about when you are leadership? Leadership communication has different...
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A recent article at trainingindustry.com has us thinking about the importance of emotional intelligence, or EQ, as US businesses start to return to in-person work. Of course, EQ and its component parts—self-awareness, self-regulation, motivation, empathy, and social skills—have been considered an essential management skill set for decades. At the same time, in conversations we’ve been...
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