When people participate in Turpin workshops, individual members and teams enjoy a host of secondary benefits beyond greater comfort with their own communication skills. Managers and leaders are often pleasantly surprised by how team meetings become more efficient, leadership skills start to emerge, relationships blossom, and so on. We often hear that teams “Turpinize” their...
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When people participate in Turpin workshops, individual members and teams enjoy a host of secondary benefits beyond greater comfort with their own communication skills. Managers and leaders are often pleasantly surprised by how team meetings become more efficient, leadership skills start to emerge, relationships blossom, and so on. We often hear that teams “Turpinize” their...
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One of the benefits of defining business presentations as Orderly Conversations® is that we can guide learners’ improvement based on their individual responses to the tensions involved. Fundamentally, this tension is between what’s required to make a presentation an orderly process and what makes it a spontaneous interaction. Let’s break that down. Presentations Require Order ...
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If you’re a leader or an aspiring leader, emotional intelligence (EQ) is essential for your success. It helps you build relationships and communicate more effectively with the people you work with. In many ways, your reputation as a leader is built and maintained through meetings. Meetings may be, after all, the only time some people...
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A crucial but often neglected part of successful business communication is making it easy for your audience to understand what you are communicating. The use of jargon or acronyms with no explanation is a frequent error that really works against the idea of making it easy. Too often, we assume people will understand us because...
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The consulting, medical, and financial services this client sells are not easy for decision-makers, coming from both healthcare and administration points of view, to grasp. The physicians-turned-salespeople needed to make their messages concise, persuasive, and easy to understand for people outside their area of expertise. In this series of Case Studies, we demonstrate how select...
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When people participate in Turpin workshops, individual members and teams enjoy a host of secondary benefits beyond greater comfort with their own communication skills. Managers and leaders are often pleasantly surprised by how team meetings become more efficient, leadership skills start to emerge, relationships blossom, and so on. We often hear that teams “Turpinize” their...
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In the post-pandemic world, the communication skills training we deliver takes place in both virtual and face-to-face environments. Surprisingly, as the pandemic wore on, we learned that, in some respects, virtual delivery is preferred. It’s easier to schedule and doesn’t require any travel costs. Face-to-face training still plays its role, of course, because it helps...
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If you are a trainer or a SME who delivers training, one of your major responsibilities, and possibly one of your major challenges, is knowing how to use the conversation that takes place during training delivery to meet your learning goals. Some trainers welcome unplanned, spontaneous interaction with learners. Others prefer a more controlled Q&A...
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This is an excerpt from Effective SMEs: A Trainer’s Guide for Helping Subject Matter Experts Facilitate Learning.” In this excerpt Dale Ludwig (Turpin Communication’s Founder) and Greg Owen-Boger (Turpin’s VP) discuss the importance of designing learning to play to the SME’s strengths. Learning conversations do not necessarily follow a logical path from A to B...
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