Business Meeting Contract: A Pledge for Greater Efficiency

Meeting Contract can be used for Facilitator Training

This infographic is intended for printing and hanging in your conference rooms. Please let us know if you have any feedback. Business meetings are held to get a specific piece of business done during a specific period of time. Everyone attending shares responsibility for the meeting’s success. Showing up on time, being prepared, and silencing… Read more »

Eye Contact and Pausing… Is That All You Got?!

Engagement requires the intentional use of eye contact and pausing

Some time back, Dale and I were the guest speakers on a webinar. The topic was about how we’ve redefined business presentations as Orderly Conversations. We were talking about the use of eye contact and pausing in order to get yourself engaged in the conversation. When we talk about being engaged as a presenter, we’re… Read more »

2 Levels of Success in Business Communication

Originally published on Training Industry’s blog May 23, 2016 As a leader, you expect the people you work with to communicate effectively and efficiently. Too often, they don’t. Meetings waste time. Presentations fail to persuade and sometimes seem pointless. Employees disengage, and everyone dreads the next meeting. Much of this could be avoided if people remembered that all business… Read more »

For Leaders Who Expect Better Communication from Employees: 5 Ways to Achieve It

As a leader, you expect your employees’ business communication to be effective and efficient. But is it? Too often, it’s not. (I’ve written about the business implications here.)  However, it doesn’t have to be that way. To be effective and efficient, business interactions must succeed on two levels. Helping your employees understand this concept is… Read more »

The Orderly Conversation: 4 Ways to Make Presenting to Leadership Easier

      As talent development professionals, it’s essential for us to communicate effectively both inside and outside the training room. Our success and reputation depend on it. Too often—especially when communicating to business leadership—we miss the mark. We might fail to speak the language of the business, frustrating our listeners. Sometimes we’re not as… Read more »

First, Build Trust With a Solid Frame

Harvard Business School professor Amy Cuddy is quoted in an interesting short piece at businessinsider.com. She says that radiating a sense of trustworthiness and warmth is actually more important in building good business relationships than projecting competence, at least initially. This fits with Turpin’s focus on creating a solid frame to introduce your presentation. Of… Read more »