Communication style evolves over generations. In the 1930s, you may have heard something along the lines of “Oh, yes, rather. I mean, it’s jolly good of you. Of course, absolutely—must be in on the jolly old sweep, what?” This is the reply Lord Peter Wimsey gives in Dorothy Sayers’s 1933 novel, Murder Must Advertise, when...
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We’ve been talking recently about our collective experience with communication challenges in the various places we’ve all worked. One topic that keeps coming up is how often what seems like a problem with process, productivity, or achieving benchmarks ultimately turns out to be a communication issue. We’ve put together a list for leadership to think...
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This article was inspired by a question posed by a client in a recent virtual workshop. She asked: If you are part of a virtual meeting and there is a conflict, argument, etc., how does one handle that as a host or an attendee of that meeting? This question is extremely difficult to answer because...
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As you know, companies are spending lots of money to improve diversity, equity, and inclusion (DEI) among their workforce and in their company culture. There’s been a lot of talk about the need for fundamental cultural shifts in corporate America and deep soul-searching among executives. This is all absolutely worthwhile—if it’s done right and is...
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In other blog posts, we’ve been talking about hybrid meetings: how to lead them successfully, how to practice good participation behaviors, and even how to dress and set up your space to look professional on Zoom. This led us to think about what an organization’s leaders can do to ensure an efficient, effective, and equitable...
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In our first post on hybrid meetings, we talked about best practices for managing focus when leading meetings with some people in the room and others participating remotely. But even if you’re not in the leadership role, you contribute to the efficiency and effectiveness of the hybrid meetings you attend. If you don’t make these...
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One of the many interesting observations from the pandemic is the evolution of people’s Zoom backgrounds. Initially, everyone was excited to play with the virtual backgrounds available online. I saw people log in from virtual versions of a dive bar, Versailles, and the bridge of the Starship Enterprise. Eventually, talking to colleagues who were literally...
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Do you have that friend or family member who offers you a ride and then doesn’t look at a map or set their GPS app because they’re so sure they know how to get to where they’re going? They may be confident that they know where they’re headed, but unless you already trust them—a lot—you...
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One thing the pandemic has shown is that people can work efficiently from home. A lot of major corporations, including Salesforce, Google, and Amazon, are working on a “hybrid” model that combines working in the office with working at home—either on a fixed schedule or as determined by the workload and need for in-person collaboration. The number of challenges...
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If your organization is like many others, you’re worried about the spread of Coronavirus and what it means to your people and your business. It’s an uncertain, disquieting time for everyone. As we are already seeing, many organizations are making commonsense decisions to reduce travel and asking employees to work remotely. What that means, of...
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