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One of the biggest problems facilitators have is very basic: failure to stay in the moment to listen and respond to what people have to say. When we work with facilitators in our workshops, we always say that there are two primary goals in every discussion. (1) Facilitators need to encourage the conversation. They need...
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As you know, if you’ve ever participated in one of our workshops, we talk a lot about the use of engagement skills, eye contact, and pausing. We say that using these skills to engage listeners in the conversation reduces nervousness, brings listeners into the conversation, and helps you avoid the hazards of a canned performance....
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Recently I had a lively phone call with a potential client. It was clear that he had done his homework on us and our competitors and had prepared some tough questions for me. Here’s my favorite question: “What’s the biggest barrier you face when working with people in your workshops?” I love this question. My...
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When we’re working with trainers on their facilitation skills, one of the common issues we see is the trainer’s attempt to get to the “right” answer as quickly as possible. No matter how subtle or complex the question might be, many trainers are frantic to get past A so they can get on to B. We’re...
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Earlier this week, I was coaching a senior executive on a very high-stakes presentation. He told me he wanted to be perceived as trustworthy. Setting trustworthiness as a goal is common among our clients, so there was nothing new about it in this situation. But as the discussion went on, he asked me what he...
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For the past few weeks, I’ve been doing a lot of writing. My writing project is a book for business presenters. It began as a simple update and expansion of the Reference Guide (the booklet we give participants in our presentation workshops), but the scope of it expanded to the point where I’m now writing...
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QUESTION: According to most public speaking experts, the first 30 seconds of a speech are extremely crucial for the success of a presentation. So, what’s the best way to start a presentation? ANSWER: We get this question a lot in our presentation skills workshops. I also read similar questions on discussion boards on LinkedIn. Unfortunately,...
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One of the first questions we ask before a workshop begins is, “If you had to choose one thing to take away from this class, what would it be?” When we started asking this question, I was surprised to learn that the answer was almost always the same. People wanted to be more comfortable. They wanted...
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