4 Ways to Progress from a Trainer to a “Thinking Coach”

The trainer’s responsibility is to help learners think critically

If you are a trainer or a SME who delivers training, one of your major responsibilities, and possibly one of your major challenges, is knowing how to use the conversation that takes place during training delivery to meet your learning goals. Some trainers welcome unplanned, spontaneous interaction with learners. Others prefer a more controlled Q&A… Read more »

3 Things You Know About Learning That Your SME Doesn’t

3 Things You Know About Learning That Your SME Doesn’t

This blog article was originally posted to ATD’s website and is based on the new book Effective SMEs, co-authored by Turpin Communication’s leaders, Dale Ludwig and Greg Owen-Boger. An excerpt: Bringing subject matter experts (SMEs) into the training process is often necessary and important. Their knowledge and perspective during the design phase help talent development… Read more »

Using Subject Matter Experts in Your Training Programs

Dale Ludwig and Greg Owen-Boger were recently interviewed by HR Daily Advisor about the content of their upcoming book, “Effective SMEs: A Trainer’s Guide to Helping Subject Matter Experts Facilitate Learning.” What are the main benefits and risks of using subject matter experts (SMEs) in training, and how can organizations help SMEs be successful? “The… Read more »

RETHINK: Training Materials as In-the-Moment Job Aids

Greg Owen-Boger, VP Turpin Communication

In our work, we train and coach a lot of corporate trainers and subject matter experts (SMEs) to be more effective in the training room. Time and again we see them struggle with PowerPoint slides and facilitation guides. We see similar struggles when they’re using off-the-shelf training as well as when the training has been… Read more »

Business Meeting Contract: A Pledge for Greater Efficiency

Meeting Contract can be used for Facilitator Training

This infographic is intended for printing and hanging in your conference rooms. Please let us know if you have any feedback. Business meetings are held to get a specific piece of business done during a specific period of time. Everyone attending shares responsibility for the meeting’s success. Showing up on time, being prepared, and silencing… Read more »

Trainers: Let’s Retire the “Gotcha”

Originally published on Training Industry’s blog September 28, 2016 There’s a common facilitation technique used in training situations that needs to go away. Let’s call it the “Gotcha.” This technique intentionally leads learners to fail in some way, by leading them either to an incorrect answer or to fail an activity. Sometimes it’s used as an… Read more »

Practicing to Deliver Perfect Training? Stop It

Originally published on Training Industry’s blog July 26, 2016 Given all the work leading up to a training session—assessing business and learner needs, instructional design, slide creation, and so on—it would be easy to assume that the preparation process is well understood and consistently executed. And it is, up to a certain point. However, there is… Read more »