Our Unique Approach

What Makes Us Unique?

We believe that effective communication skills training must be delivered in response to the needs of every client and each learner. That can only be done by focusing on the type of communication that actually takes place in business and understanding the needs and perspective of each learner.

Begin with a Clear Definition

We were the first in the industry to redefine business presentations as Orderly Conversations™, a type of communication that is planned to achieve a specific goal but takes place as a spontaneous exchange between presenter and audience. The success of an Orderly Conversation depends on managing the tension between the plan and genuine spontaneity. Most importantly, an Orderly Conversation is not a speech.

Orderly Conversation graphic
Business Communication. Untangled.

Untangle the Knots

In each of our workshops we meet business communicators who are tied up in knots about how to communicate well. Some have received bad or inconsistent advice from well-meaning managers, peers, and frankly, other trainers. Some confuse TED talks and speech-making with getting-business-done presentations. Some experience nervousness and the “practice, practice, practice” advice they’ve been given hasn’t worked.

Some presenters feel guilty about not preparing enough, while others worry about wasting time over preparing. Everyone has received conflicting advice about slide design, bullet points, and where to stand in relation to the screen. Others worry excessively about being interrupted and the accuracy of their answers.

We untangle all of these knots and more. People leave our workshops relieved that their path to success is simpler than they ever thought it could be.  

Simplify and Focus

We redefine the process:

Business presentations, training sessions, and meetings are Orderly Conversations. Their purpose is to get business done as efficiently as possible. Their process is spontaneous, interactive, and focused.

We clarify the goals and limits of preparation:

Conversations cannot be scripted, but they can be framed. A solid frame establishes context, relevance, and structure for the interaction that will take place.

We demystify the process of engaging people in a conversation:

Business communicators need to develop the skills they need to relax, get their heads together, and initiate the conversation. When they do, they can forget about generic rules and get business done.

We embrace everyone’s default approach:

Improvement is simplified when people recognize that their strengths and preferences are unique to them and must be taken into account. This is especially true when managing a conversation that must be orderly.

We resolve the tormented relationship people have with slides:

Slides and other visual support are important parts of business communication. They are not the enemy. They are not the solution. Their role in the conversation should drive their design and delivery, not the other way around.

We reassure people that it’s not always about how much they know:

Responding to questions and comments is not simply about having the right answer. Many times, it’s more about listening, being concise, and connecting dots.

Our approach gets results and sets us apart.

“The most important aspect of this training to me was that it was 100% practical. I’ve had so many classes like this that are completely based on theory. This training not only gave candid feedback and constructive criticism, but it also offered proven techniques that I could employ to correct those bad habits that I had developed.” Keith W., Blue Cross

Meet Our

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