While there is no definitive list of soft skills, one’s ability to communicate well in a variety of situations underlies virtually all of what are considered the most essential soft skills. Interpersonal communication, for example, leadership, critical thinking, creativity, and emotional intelligence, all require the ability to communicate clearly and efficiently. The ability to work on a team and solve problems also requires solid communication.
Many of the skills often labeled as soft skills aren’t really “skills” at all. They are complex processes requiring a number of individual skills. Problem-solving, leadership, critical thinking, and demonstrating emotional intelligence all fall into this category.
For this reason, many of these skills are thought to be innate, part of an individual’s fundamental makeup, and therefore unchangeable. But referring to someone as a “born leader” or a “natural team player” discounts the effort that went into becoming that way.
We do that by providing the training, coaching, and support people need to develop their soft skills and grow their careers. To do this, we focus on three steps of the skill development process.