Turpin Communication’s Culture – What We Stand For

Two recent events triggered the Turpin Team to discuss our culture, values, and generally what we, as an organization, stand for. It’s not that we don’t know who we are. We do. We live our values every day, but we never actually wrote them down … until now. The Two Recent Events Dale (Turpin’s Founder)… Read more »

People think I’m mad all the time. As it turns out, I just have a “thinking face.” Anything I can do?

This is a problem I’m very familiar with; I too have a “thinking face.” When I am deep in thought my face naturally gets a very stern look on it. I didn’t realize it until my colleagues kept asking me, “What’s wrong?” or “What did I miss?” when we worked together during workshops. My “thinking… Read more »

I have a hard time making recommendations to the highest level people in my company. It seems presumptuous.

I understand what you mean. It can feel really awkward making recommendations to your executives. But keep a few things in mind. First, you’ve been asked to give a presentation to these executives for a reason. You are saving them a significant amount of time by collecting and analyzing the necessary information, and then presenting… Read more »

During a persuasive presentation, when should you make your recommendation?

It’s a good idea to state your recommendation (or solution) in the introduction of your presentation because it makes it easier for your audience to listen. Once you’ve told them what you want them to do (or believe) after your presentation, they can easily put everything that follows in that context. Everything you say supports… Read more »

My boss likes to jump in and take over. It’s embarrassing. What can I do?

The answer to this question has everything to do with your relationship to your boss. You may not be able to do anything about this behavior. If you feel that you can, talk about it with the boss before your next presentation. Maybe the boss doesn’t realize what s/he is doing. So maybe, in an… Read more »

How can I keep my enthusiasm where it needs to be?

There is no one-size-fits-all solution; different people need to do different things to increase their enthusiasm. Here are some things to consider. Are you disengaged? Presenters who are disengaged can appear stiff and uncomfortable. When you are engaged your natural communication skills and enthusiasm will emerge. For more on engagement, read Dale’s post, Find your… Read more »

It’s so difficult to keep everyone focused on conference calls and web meetings. Any pointers?

I agree. Keeping people focused on a conference call is a challenge. Here are a few ideas to make it easier. First, make sure everyone is aware of the ground rules. Do you want to be interrupted? Do you want everyone’s phone on mute? Do you want everyone to introduce themselves? Letting them know what… Read more »