Dale Ludwig, Founder of Turpin Communication and Co-author of The Orderly Conversation was just published in Training Industry Magazine.
Here’s an excerpt.
Let’s Get Serious About Live Instructor-led Training
With so many modes of training delivery available to learning and development (L&D) professionals – online, blended, synchronous, asynchronous, mobile – it’s common to ask whether a traditional face-to-face workshop is necessary to meet the needs of the business. In many cases, it’s not. When it is, though, we have a responsibility to make this mode of delivery worth the investment in time and resources.
To that end, training professionals spend a lot of time thinking about the needs of adult learners. What some of them do not fully take into account, though, is that the adults with whom they work are not merely “adults.” They are Busy People at Work.
These learners have unique perspectives and specific needs. Unlike adults in non-business learning environments, they view training as a job responsibility, important for their work and their advancement, and are very busy. Time spent in training is time away from their regular responsibilities. Understanding and empathy for this type of learner must be the driving forces behind training design and delivery. When they are, trainers earn the trust and good will of their learners. Without trust and good will, learners check out of the process.
The article goes on to discuss five key concepts for designing and delivering training for Busy People at Work.
- Make it a conversation.
- Plan to succeed on two levels.
- Frame the conversation.
- Be engaged and responsive.
- Don’t let activities destroy good will.